Meet the new Wally app

Going to the dentist should be simple, but somehow everything around it has always been unnecessarily complicated. Booking an appointment means making a call, paperwork gets filled out in the waiting room, and keeping track of your results, treatment plans, and payments can feel like a job of its own.

At Wally, we've always believed there's a better way to do things. We built our approach to dental care around prevention, with a simple membership, better technology, and an experience that makes people actually want to come back.

But we also knew our app could do a much better job of bringing that experience together, so we went back to the drawing board and rebuilt the entire thing from scratch.

Today, we're excited to introduce the new Wally app, available on the App Store and Google Play. It's a completely native experience for iPhone and Android, designed to make managing your dental care as easy as possible.

Here's what's new.

Booking that takes seconds

Finding time for a dental appointment shouldn't involve phone calls or back-and-forth emails. With the new app, you can see available appointments at your studio, pick a time that works for you, and book your visit in just a few taps.

Your upcoming appointments are always right there on your home screen, along with everything you need to prepare for your visit. Need to reschedule? You can do that just as easily.

We've also made it easier to find an appointment when your preferred week is full. Instead of scrolling through empty calendars, the app helps you find the next available openings. And if you're waiting for an earlier appointment, you can grab a standby spot as soon as one becomes available.

Less paperwork

Nobody wants to spend the first ten minutes of a dental visit filling out forms.

Now you can complete everything ahead of time, right from your phone. Whether you're at home, commuting, or taking a break at work, you can fill out your forms whenever it's convenient.

The app keeps track of anything you still need to complete and saves your submitted forms in one place, so there's no scrambling when you arrive.

And when we say forms, we don't really mean forms. No endless fields or confusing questions. We've simplified the whole experience so you can get through it in about 60 seconds.

Your dental health, all in one place

One of the things we've always wanted to change about dentistry is how little information patients walk away with after an appointment.

You should understand what's happening with your oral health, what your care team found, and what you can do to improve it.

After every visit, you'll find your Wally Score in the app, along with a summary of your results and any recommendations from your care team. You can also look back at previous visits to see how things have changed over time.

Our goal is to make your dental health something you can actually understand and stay on top of, rather than something you only think about twice a year.

We're also working hard to bring even more of your dental health information into the app, including X-rays, 3D scans, clinical notes, and everything else we collect during your visits.

Billing without the confusion

We've brought your membership, payment plans, payment methods, and receipts together in one place.

You can see exactly where things stand, make payments directly in the app, and download receipts whenever you need them. On iPhone, you can also pay using Apple Pay.

And if a payment doesn't go through, you'll know what happened and can take care of it without having to email back and forth with our team.

It's a small change that makes managing your membership a whole lot easier.

A lot of little improvements

Beyond the bigger changes, we've spent a lot of time thinking through the smaller details that make the experience better.

You can now message your care team directly from the app, including sending photos and attachments when you have a question. If you're waiting for a whitening kit, you can follow its journey from our lab to your doorstep.

We've also made the day of your appointment much smoother. Everything from confirming your visit and checking in to getting directions and adding the appointment to your calendar is available in one place.

And for iPhone users, we've taken advantage of some of the things that make iOS great. Your upcoming visit can appear on your Lock Screen and in the Dynamic Island, a Home Screen widget keeps your next appointment within reach, and Face ID makes signing in quick and secure.

These might seem like small things individually, but together they make the whole experience feel a lot more effortless.

Why this matters

We've always believed that the best dental care is preventive. The earlier you catch a problem, the easier it is to address, and the less likely it is to turn into something painful, expensive, or complicated.

But prevention only works when people actually come in regularly.

That's why we care so much about removing the friction around dental care. Every unnecessary phone call, confusing bill, or piece of paperwork is another reason someone might put off their next visit.

Technology gives us an opportunity to remove a lot of that friction, and this new app is another step toward the experience we think healthcare should have had all along.

And we're just getting started.

Get the new Wally app

The new app is available today on the App Store and Google Play.

And if you're not a fan of downloading apps, we've got you covered too. The same brand-new experience is available right in your browser at my.carebywally.com. No download needed.

We can't wait for you to try it!